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How idncaah Handles Your Personal Data

This policy explains what data we collect when you open an account, deposit via DANA, OVO or GoPay, and use our lobby — and what we do with it.

Account data protectionDANA, OVO, GoPay payment privacyCookie controlsData access requestsContact us to update records
idncaah How idncaah Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Email Support Send a written data request or deletion enquiry to our support email. We aim to respond to privacy-related requests within a reasonable timeframe once your account identity is confirmed.
Live Chat Use the live chat widget in your account dashboard to raise a privacy concern directly. Our team can flag your request and connect you with the right handling queue.
Account Settings Some data preferences — such as communication opt-outs and cookie consent — can be adjusted directly inside your account settings without contacting support.
HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences through the consent banner on your first visit.

Payment Data Handling

Deposits via DANA, OVO or GoPay are processed through their respective networks. We store only the reference number and amount — never your wallet PIN or linked bank credentials.

Account Access Security

Your account is protected by a verified login flow that includes OTP confirmation to your registered mobile number. Unusual login attempts trigger an automatic account review.

Data Retention and Deletion

We keep your account data while your account is active. If you close your account, we retain data only as long as required by applicable legal obligations, then delete it from active systems.

Common Questions About This Privacy Policy

These are the questions we hear most often about how we handle personal data, payment records and account information. If your question is not covered here, reach out via live chat or email.

We collect your name, email address and the mobile number you use for your account. If you deposit via DANA, OVO or GoPay, we also record the transaction reference and amount.

No. We never store wallet PINs or full wallet credentials. Payment processing goes through each wallet's own network; we only retain the reference number and deposit amount.

Yes. Contact our support team by email or live chat, confirm your account identity, and we will provide a summary of the personal data associated with your account.

Submit a deletion request through email support or live chat. Once your identity is verified, we will remove active data and retain only what applicable legal obligations require.

We do not sell your data. We share transaction data only with payment processors like the DANA, OVO and GoPay networks, who operate under their own data protection obligations.

A consent banner appears on your first visit. You can update your cookie choices there, or adjust communication preferences inside your account settings at any time.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.